We at INDmoney Pvt. Ltd. (“Company”) believes that customer service is our priority, and we aim to provide our Investors with delightful experience and best in class support.
We have established a mechanism for investors to submit their grievances to us to ensure that their grievances are addressed in a timely manner. We will do our best to resolve these complaints within the parameters of the applicable rules and regulations and take the necessary steps to prevent them from happening again in the future.
Compliance officer of the Company shall be the designated officer to ensure that all the Investors' complaints/grievances are resolved within prescribed timelines.
Level 1: The investors can raise any of their concern/grievances with us by writing to us at:
Email: instockssupport@indmoney.com
All grievances shall be resolved within 14 days of the receipt of the same and basis the type of grievances the company may ask for additional time and will inform the customer the reason for delay and provide expected timeline for resolution of the issue.
Level 2: In scenarios, if the investor's issue remains unresolved at level 1 or does not receive any response within the prescribed timelines, they can send email to Or grievanceinstocks@indmoney.com Or write a letter at attention to the Grievance officer above mentioned address.
Level 3: If the Complaint/Grievance is not resolved at Level 2 or if the client is not satisfied with the company's grievance redressal, the client may escalate the matter/Grievance to our Compliance officer on complianceinstocks@indmoney.com for speedy resolution.
Level 4: If the Complaint/Grievance is not resolved at (Level 2, Level 3) or if the client is not satisfied with the company’s grievance redressal, the client may escalate the matter/Grievance to our Managing Director & Principal Officer on directorinstocks@indmoney.com for speedy resolution.
In absence of a response/complaint not addressed to client’s satisfaction, client may lodge a complaint with SEBI at https://scores.sebi.gov.in/ The process for approaching SEBI is provided below:
Go to https://scores.sebi.gov.in/ and click on “Complaint Registration” under “Investor Corner”.
Fill the complaint registration form containing personal details.
Provide the complaint details.
Ensure that you fill the mandatory fields on the form.
Select the correct complaint category, entity name, nature of complaint.
Provide complaint details in brief (up to 1000 characters).
Provide complaint details in brief (up to 1000 characters).
A PDF document (up to 2MB of size for each nature of complaint) can also be attached along with the complaint as supporting document.
On successful submission of the complaint, a system generated unique registration number will be displayed on the screen which may be noted for future correspondence. An email acknowledging the complaint with the complaint registration number will also be sent to the email id entered in the complaint registration form. In case, you are not able to register a complaint online, you can send your complaint through post to any of the SEBI offices whose addresses are given at SEBI Website on: https://www.sebi.gov.in/cms/sebi_data/templates/SebiAddresses.html
Filing complaints on SCORES - Easy & quick
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES portal and the process for handling/monitoring of complaints received through SCORES platform is also set out vide this process flow flow chart
After exhausting all available options for the resolution of the grievance, if client is still not satisfied with the outcome, client can initiate dispute resolution through the ODR Portal Link