Grievance Redressal Policy

Finzoomers Services Private Limited ("Company/We") aim to give all its users a wonderful customer experience, so we make sure, we are available whenever You need our assistance.

To ensure the same, we have set up this system to acknowledge, assess, and try to resolve all customer grievances and ensure that the company's grievance redressal method becomes more meaningful and effective. We provide you with a platform where you can raise your queries and concerns with us, and we will make sure that your concerns reach our partnered Bank(s) / NBFC(s) (“Lending partners”). We will try our best to have your complaints/queries resolved in an appropriate manner within the given framework of rules and regulations, but the final resolution shall only be provided by respective lending partners.

A. Complaint Redressal Process of Company

If you have a grievance that you wish to redress, you may contact us with the details of your grievance through the below mentioned channel of communication:

All grievances shall be acknowledged within 48 hours of the receipt of complaint. Based on the type of grievance the Company shall put in its best efforts and endeavor to resolve the complaints at the earliest, but in case the dependency lies on our lending partner, we shall transfer your grievance/complaint to specific partner and shall keep you posted on the status of the resolution

Please note that it shall be the primary responsibility of customers to ensure that they quote their registered email id/ registered contact no. complaint reference no. in every correspondence with the Company regarding their complaint. The Company shall neither entertain any anonymous complaint, nor it shall entertain any complaint from third parties unless and until we have received any written approval from the concerned user.

Level 2: Escalation Matrix

In case you are not satisfied with the decision or have not received any response within the above- said timelines, you may escalate the same to us and follow our escalation matrix as stated in our website.

B. Grievance Redressal Mechanism of the partner.

TATA Capital Limited (“TCL”)

For any Queries or Concern, you can also reach out to TCL at: Customer Care: 18602676060; Email Id:  customercare@tatacapital.com

Escalation to TCL:

If you are not satisfied with the response received from customer support, you can escalate your concern to Customer Redressal Officer, Ms. Francyna Dias

If you are not satisfied with the response received from customer support, you can escalate your concern to Customer Redressal Officer, Ms. Francyna Dias

For detailed information, please refer this link:https://www.tatacapital.com/contact-us/customer-grievances.html

DSP Finance Private Limited (“DSP Finance”)

You can reach out to the Grievance redressal officer (“GRO”) of DSP at below mentioned details:

• Name: Mr. Nishant Atmakhoori
• Designation: Grievance Redressal Officer (GRO)
• Address: Mafatlal Centre, 11th Floor, Nariman Point, Mumbai, Maharashtra - 400021
• Phone number: 02241484529
• Email ID: grievance.officer@dspfin.com

In case you wish to know more about the grievance handling mechanism of our lending partner, please refer this link:https://dspfin.com/assets/policies/customer-grievance-redressal-policy.pdf

C. Approach to Banking Ombudsman

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach banking RBI Ombudsman through the link below.

RBI’s Complaint Management System -

https://cms.rbi.org.in/cms/indexpage.html#eng