Grievance Redressal Policy

Client on INDmoney can open an SBM Bank India Ltd Savings Bank Account and Fixed Deposits.

SBM Bank India Ltd. is one of the fastest emerging banks which is regulated by the Reserve Bank of India. The SBM group is the 2nd largest bank in Mauritius and has a presence in 5 other countries.

SBM Bank India Toll-Free No: 1800 1033 817

SBM Bank email ID: customercare@sbmbank.co.in

Link of the SBM Bank India Ltd grievance redressal mechanism: https://www.sbmbank.co.in/aboutus/grievance-redressal-mechanism.php

The connector service and banking correspondence service to enable consumers to open an SBM Bank India Ltd. is provided by Finzoomers Services Pvt. Ltd. via its mobile application INDmoney. We have formulated an escalation matrix to ensure that Clients’ concerns are routed and addressed by the right team. Clients are requested to read and understand the below escalation matrix to ensure timely redressal of your concern.

Level 1

Client can also raise a complaint or grievance with respect to SBM Bank India with INDmoney at escalationssbm@indmoney.com

Level 2

If the Client’s issue is unresolved after a period of 7 (seven) business days from the date of first raising the issue at Level 1 or if the Client is not satisfied with the response provided at Level 1, the Client may, post completion of a 7 (seven) business days period from the date of first raising the issue at Level 1, write to the Grievance Officer on grievancesbm@indmoney.com

Note: If any query/ complaint requires additional time, the Company will inform the Client of the reason for the delay and provide expected timelines for resolution of the issue raised.