Escalation Matrix
| Customer Service Help Desk | lendingsupport@indmoney.com Response time : Within 48 hours |
| Management Escalation | Chief Compliance Officer (Sunny Bajaj): CCO@indmoney.com Chief Executive Officer (Ashish Kashyap): CEO@indmoney.com |
| Contact Details of our Lending Partners | |
| Kisetsu Saison Finance India Private Limited (Credit Saison) | |
| Customer Support | Toll-free number: 1800-1038-961 Email Id: support@creditsaison-in.com |
| Escalation matrix of Kisetsu Saison Finance India Private Limited (Credit Saison) | |
| Level 1 | Contact person: Mr. Emaad Khan Phone Number +91 99620 03070 Email: grievance@creditsaison-in.comemaad.khan@creditsaison-in.com |
| Level 2 | Email: grievance@creditsaison-in.com Postal/courier: Credit Saison, First Floor, IndiQube Lexington Tower: Lexington Towers, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029 |
| Level 3 | Contact Person: Nodal Officer Mr. Tarun Rajagopal Email: tarun.rajagopal@creditsaison-in.com |
| IDFC First Bank Limited | |
| Connect with IDFC First Bank Limited | Customer Care Toll- free number: 1800 10 888 Email Id: Banker@idfcfirstbank.com |
| Escalation matrix of IDFC First Bank Limited | |
| Level 1 | Toll free: 1800 10 888 Email: head.customerservice@idfcfirstbank.comTiming between 9:30 am – 6:30 pm (Monday to Saturday, excluding bank Holidays) |
| Level 2 | Mr. Vipul Raj, PNO, IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra Call 022-41652710 between 10:00 am and 6:00 pm (Monday to Saturday, excluding bank Holidays) |
| Aditya Birla Capital Limited (“ABCL”) | |
| Customer Support | Customer care number: 18002707000 |
| Escalation matrix of ABFL | |
| Level 2 | Contact Person: Mr. Arijit Sen (Grievance Redressal Officer) Tel No: 080 – 45860196 Email id: grievance.finance@adityabirlacapital.com |
| Axis Bank | |
| Customer Support | Customer care number: 1800 209 5577 / 1800 103 5577 |
| Level 1 | Contact Person: Mr. Ashish Rajput Tel No: 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) Email id: nodal.officer@axisbank.com |
| Level 2 | Contact Person: Ms. Deepti Radkar Tel No: 91 8061865098 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) Email id: pno@axisbank.com |
| L&T Finance Limited (“L&T”) | |
| Customer Support | Customer Care Number: 1800 268 0000 (09:00 a.m. to 06:00 p.m. from Mondays to Fridays, except public holidays.) Email id: customercare@ltfs.com |
| Escalation matrix of L&T | |
| Escalation to Grievance Redressal Policy | Mr. Vinod Varadan, Grievance Redressal Officer, L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 7th Floor, "Brindavan Building", Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai - 400 098 Contact Number: 1800 1020 476 between Monday to Friday (except National Holidays) from 9am to 6pm Email id: nodal.officer@axisbank.com |
Disclaimer:
INsta Cash is offered by our lending partners i.e., Kisetsu Saison Finance India Pvt. Ltd. (Credit Saison); IDFC FIRST Bank Limited ; Aditya Birla Capital Limited (“ABCL”) and Axis Bank L&T Finance Limited (formerly known as L&T Finance Holdings Limited). The technology services are provided by Finzoomers Services Pvt. Ltd. Please be informed that INsta Cash is not an Indian Exchange traded product. All disputes with respect to INsta Cash would not have access to exchange investor redressal forum or arbitration mechanism in India. T&C apply.
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