Escalation Matrix
Customer Service Help Desk | insurancesupport@indmoney.com Response time : Within 48 hours |
Level 1 Escalation : If you are unable to get resolution for your queries | Escalationinsurance@indmoney.com |
Level 2 Escalation | po@finzoomers.in |
Management Escalation : If you are not happy with the resolutions by any of the above desks | Chief Compliance Officer (Sunny Bajaj): CCO@indmoney.com Chief Executive Officer (Ashish Kashyap): CEO@indmoney.com |
Insurance booking facilitation services is provided by Finzoomers Services Private Limited via its mobile application (INDmoney). The insurance providers are Insurance companies such as Max Life Insurance Company Limited, ICICI Prudential Life Insurance Company Limited, Tata AIA Life Insurance Company Limited, Care Health Insurance Limited, Niva Bupa Health Insurance Company Limited and HDFC Ergo General Insurance Company Limited.