Escalation Matrix
Customer Service Help Desk | npssupport@indmoney.com Response time: within 3 working days |
1st level escalation | npsescalations@indmoney.com |
2nd level escalation | pop@indmoney.com |
NPS Trust | In case, the subscriber is not satisfied with the response received or have not received any response within 30 days of registering the complaint, they can reach out to NPS Trust |
Ombudsman | the subscriber is not satisfied with the response received or have not received any response within 30 days of registering the complaint, they have the right to approach the Ombudsman. The detail of ombudsman is available at https://www.pfrda.org.in/index.cshtml |
Management Escalation | Chief Compliance Officer (Sunny Bajaj):CCO@indmoney.com Chief Executive Officer (Ashish Kashyap): CEO@indmoney.com |
Finzoomers Services Private Limited is registered with PFRDA as Point of Presence- Online and it provides subscribers registration and other NPS related services through its website and mobile application, collectively referred to as INDmoney Platform