Escalation Matrix

Indian Stocks
Federal Bank Ac
SBM Bank A/c & FD
Mutual Funds
Insurance
US Stocks
INsta Cash
Insta Plus
Others
Bill Payments & Recharges
NPS

Customer Service Help Desk	mutualfundsupport@indmoney.com Response time : Within 48 hours
Level 1 Escalation : If you are unable to get resolution for your queries	escalationmutualfunds@indmoney.com
Management Escalation : If you are not happy with the resolutions by any of the above desks	Chief Compliance Officer (Sunny Bajaj): CCO@indmoney.com Chief Executive Officer (Ashish Kashyap): CEO@indmoney.com

Mutual Funds transactions are executed on BSE Star platform via connect on INDmoney application and website. Only Direct Plan, commission Free Mutual Fund plans are made available. This service is facilitated by Finzoom Investment Advisors (p) Ltd.